Understanding and meeting the requirements of each customer’s unique needs, irrespective of the size of their operation, is a founding business principle of Arch Wood Protection. This was recently demonstrated when Highlands Sawmill, a small mill servicing the Harding, Weza and rural areas, decided to take a big step and expand their operation by installing a Tanalised® C treatment plant.
“Being the local suppliers of sawn timber, we were often faced with the dilemma of having to turn away customers who requested treated timber. This led to our decision to expand our services by installing a Tanalised® C wood preservative treatment plant. As a small operation, the process was at first daunting. However, the team from Arch made this a smooth transition for us with their ‘hand-in-hand’ service from start to finish,” said Geoff Hogg, the owner of Highlands Sawmill.
From the first enquiry in March through to the installation and official commissioning of the plant in September, Highlands Sawmill benefited from Arch’s expertise as a highly qualified team dedicated themselves to the supervision of the site. Every phase of the project execution was meticulously managed from the design of the civil drawings to the plant erection, installation and commissioning to ensure a timely completion within quality and safety requirements.
“I am very impressed with the high level of expertise and professional service received from Arch. We are very excited about the successful commissioning of our Tanalised® C wood preservative treatment plant, and look forward to the positive impact it is going to have on the growth and development of our business,” added Geoff.
The Arch after-sales support team has taken over the reins and will provide ongoing support that goes beyond the supply of treatment products. This includes the implementation of Arch’s Tan-Treat™ electronic Quality Support System, which will enable Highlands Sawmill to reap the benefits of all important cost savings and improved efficiency in their business.
“Assisting our customers with a future in the treatment industry is an integral part of our commitment to supporting the growth and development of the timber industry as a whole. We look forward to a longstanding relationship with Highlands Sawmill, and wish them every success with the expansion of their business into Tanalised® C wood preservative treatment,” concluded Doug Sayce, General Manager of Arch Wood Protection.
Highlands Sawmill is a family run business with Geoff’s wife, Vee in the office and son, Gary managing timber procurement. Gerhard Pretorius has recently been employed to manage the Sawmill and has also received timber treatment training from Arch.